Please read these Terms of Service (referred to as ‘Terms’) carefully before you use our service. We recommend that you print a copy of these terms and/or save them to your computer for future reference. By using our service, you confirm that you accept these Terms and will comply with them. If you do not accept these Terms, you must not use our service.
These Terms govern the use of our Platform, which consists of our ‘Online Top-up’ and ‘Online Refund’ services. Additional terms may be agreed between end-users and third-parties involved in organising and promoting events. In case of any discrepancy between the two sets of terms, these Terms shall prevail. In the Terms, we may refer to end-users as ‘you’.
In the event that any of these Terms are held to be invalid, void or unenforceable, the other terms will remain in full force and effect.
Nothing in these Terms shall be deemed or interpreted to limit or affect any other legal and/or statutory rights that you may have.
In the event that you have a complaint, or experience a problem with the purchase of an Online Top-Up or claiming an Online Refund, please email email@example.com.
These Terms are governed by English law, and the courts of England and Wales have non-exclusive jurisdiction.
Wired Lion Ltd
262 Oak Square, London, United Kingdom, SW9 9JW
Rapid communication contact email: firstname.lastname@example.org
VAT no: 266 0519 04
UK Companies House company reg. number: 10717232
Our Online Top-Up service allows Event Organisers to sell cash ‘top-ups’ for redemption at a specific event. When you attend the event you will receive an RFID card or wristband. Any top-ups you purchase will be transferred to the RFID card or wristband. You will then be able to use your wristband to purchase products and services at the event, up to the value of Online Top-Ups you have purchased. The top-ups are issued in the form of electronic records that can be accessed Event Organisers, primarily in order to verify your identity and entitlements at the event venue.
The contract for the sale of top-ups is directly between you and the Event Organiser. This means that:
We do not warrant that the events you purchase Online Top-Ups for will actually take place or that they will include certain content or be of certain quality. Furthermore we do not warrant that any products and services that you may be entitled to through your purchase of an Online Top-Up will be available or be of a certain quality. All these aspects are the responsibility of the Event Organiser.
Access to an event and/or event venue (or any part thereof) may be subject to the terms, conditions, policies and other arrangements of Event Organisers. We do not guarantee that you will be able to access the event and/or event venue even where you have purchased Online Top-ups that would be valid at that event.
Where products and services you may be entitled to through your purchase of an Online Top-up are not available or may be of insufficient quality, Event Organisers may, subject to their wholesale agreements with us, use our electronic Online Top-Up records in order to process refunds or provide alternative options.
Our Online Refund service allows you to claim a refund for any remaining cash balance that may be left on your RFID card or wristband after the end of an event.
If Online Refunds are available for a particular event, you will only be able to claim a refund during a specific period of time after the event. This time period will be stated on the page for claiming refunds for that event. You must claim your refund during this time period.
You will have to pay a processing fee in order to receive your refund. This processing fee will be deducted from the remaining balance on your RFID card or wristband. If the remaining balance on your RFID card or wristband is less than the processing fee, you will be unable to claim a refund.
After claiming your refund on our website you may be required to complete additional steps such as responding to an email or providing additional personal information. You must complete the additional steps within 5 working days. Failure to complete these steps may result in losing your refund.
In order to make the use of most features of our website, most notably the Online Top-Up and Online Refund services, you must provide certain personal information.
Normally you are able to use our services once you have reached the age of 13. However if you are under the age of 18, please make sure that a parent or legal guardian reads these Terms and explains anything that you do not understand. Please note that additional age restrictions may apply to Online Top-Ups.
We retain the right to revoke your right to use our services at any time if in our reasonable opinion you have failed to comply with any of these Terms, and/or on our reasonable suspicion of fraud or other illegal activity.
It is the responsibility of Event Organisers to comply with your consumer rights in distance selling and e-commerce transactions. Note that the right of cancellation of order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will not normally apply to Online Top-ups or other tickets and vouchers purchased for redemption at events with a specific date or period of performance.
When you upload, post or otherwise provide content on or to our service, or send content via our service (including via any messaging or similar service that we may provide), you warrant to us that you have the right to such content, and you agree that we may use such content in accordance with these Terms.
You must refrain from uploading, posting or otherwise providing on or to our service, or sending over it any content that is offensive, abusive, malicious, bullying, defamatory, illegal, in bad faith, or otherwise contrary to any of these Terms.
We are not obliged to monitor any content provided by you, but you agree that we may monitor such content and we may in our absolute discretion take down any content that we consider to be in breach of other people’s rights, the law or etiquette, and/or take action including disabling your account, and cancelling any transaction.
Please note that should you choose to delete your registration and/or stop using our site or service, content and/or data provided by you may remain on our servers for a limited time as part of our backup system.
We are the owner or the licensee of all intellectual property rights in our site/service, and in the material published on it. Those works are protected by copyright laws and treaties around the world, and such rights are reserved.
You may access our site/service for your personal use; you may also draw the attention of others to material on our site.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No licence to otherwise access or use our site/service, and/or the material published on it, is implied beyond the regular course of use of our service.
If you believe any of the elements of our website breach your intellectual property rights, you must contact us via email@example.com in order to serve us with a notice in that regard.
You may link to our site (or any part of it), provided that you do so in a way that is fair and legal and does not damage or take advantage of our reputation.
Deep-linking and other forms of access that might give the impression that our platform or any of its parts is provided together with, or on behalf of, another party, are prohibited, unless you obtain our prior consent.
If we provide you with links to other sites or services other than our platform, we are not liable for the contents of such sites or services.
We do not guarantee that our service will always be available or be uninterrupted.
We may suspend, withdraw, discontinue or change our site or our service (or any part thereof) without notice to you.
We will not be liable to you if for any reason our site or our service (or any part thereof) is unavailable at any time or for any period, and we will not be liable to you for any viruses or other malicious software or bugs, glitches, errors, delays or inaccuracies in our service or on our site.
The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
To the extent permitted by law, we disclaim our liability for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising from- or in connection with the use of- or inability to use our Platform or any of its parts, or any of our services provided via the Platform, or arising out of content displayed on our website.
We may in our sole discretion revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we have made, as they are binding on you. The text as presented on this page represents the valid and entire agreement between the parties. Alteration of the text on this page will constitute a valid notification of any changes to these Terms.
Wired Lion provides online services for live events including music festivals, conferences and sporting events. Our business primarily consists of providing ‘Online Top-ups’ and ‘Online Refunds’. This is defined as our Legitimate Business Interest. For more information about Online Top-ups and Online Refunds, please see our Terms of Service.
We process your personal data in order to provide our services. We do that by:
This privacy notice applies to all our website users regardless of whether or not they use our Online Top-ups service or Online Refunds service, this includes individuals responding to surveys, competitions and writing reviews.
Keeping your information safe and private is very important to us. All our services are designed with privacy and security in mind.
You can browse our public website (https://wiredlion.io) without providing any personal information. However, if you use our Online Top-ups or Online Refunds service we will sometimes collect additional information in order to process your request. Examples include:
The details we request from you or collect from third parties, will depend on what is required to perform our services. For example:
If we need to contact you by email, we will request your email address.
If we need to make an Online Refund to your bank account, we will ask for your bank account details
If you are making a payment to an Event Organiser for an Online Top-up, you will be asked for you card and billing details.
We also collect some technical information while you use our websites. For example, information on the type of browser you use and your IP address. This information is used to maintain and monitor the performance of our websites.
Personal information that could be used to directly identify you is never held on any of our first-party cookies.
You can choose to have your computer block some or all cookies for you. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies, some of our services may not function as intended.
The personal data you provide is stored in a secure hosting environment based in Germany. We employ a range of technology and procedures to ensure that this data is secure, including encryption, anti-virus and anti-malware software, intrusion detection, company-wide data usage policies, and mandatory security and privacy staff training.
Your data is not stored outside EU however it may be accessed by or shared with Event Organisers, or third-parties appointed by Event Organisers who are based outside of the EU.
The following items of personal data are collected when you use both the Online Top-ups and Online Refunds products:
The following items of personal data are collected when you use the Online Top-ups product:
The following items of personal data are collected when you use the Online Refunds product:
We will keep your data for as long as we are required to, either:
Personal data is deleted in accordance with our internal retention policy. All identifiable personal data is deleted five years following your last interaction with this website.
Reviewing and updating your data
You can update the information we store on your behalf by contacting us via firstname.lastname@example.org. Please note that we may take steps to verify your identity before updating the information we store on your behalf.
In line with the GDPR regulations, you have the following rights:
The right to be informed
The right of access
You have the right to access the information we hold on your behalf. If you wish to access this information, please make a Subject Access Request by contacting email@example.com.
The right to rectification
You have the right for inaccurate or incomplete data we hold to be updated. You can make a request to have your data updated by contacting firstname.lastname@example.org.
The right to erasure
You have the right to be forgotten at any point by emailing email@example.com. At your request, we will remove all the data we have for you which we are not legally required to retain.
The right to restrict processing
You have the right to restrict processing when you have exercised one of the above rights and it may take some time to process that request. For example: when you contact us to update your details you have the right to request restriction until your details are updated.
Right to withdraw consent
For data processing activities where we are required to obtain your consent, you have the right to withdraw this consent at any point by emailing us via firstname.lastname@example.org.
The right to object
You can object to the processing of your personal data at any point by contacting email@example.com. There may be instances where we may not be able to fulfil those requests, but we will provide you with explanation when replying back to you.
Right to not be subject to automated decisions and profiling
None of our processing activities are purely automated. We do not profile individual users and we do not attempt to analyse or predict the behaviour of individual users. If we undertake profiling in the future, we will ask you for explicit consent before this profiling takes place.
Right to data portability
If you have provided us with your personal data with consent it has been provided for the performance of a contract, you have the right to request that your data is provided in a machine-readable format should you decide to move to another data controller.
We work with a range of third parties to provide our Online Top-ups and Online Refunds services and have agreements and procedures in place to ensure your personal data is protected.
Your personal data will only be shared with up to four types of third party organisation:
Data sharing agreements are in place with these third parties to make sure they apply appropriate operational, technical and security measures when processing your personal information.
In the future, if all or part of the Wired Lion business may be sold, acquired, or merged with another business. Under these circumstances, we may share the personal data we hold with the parties involved.
If you have any question regarding your personal data, please contact the Privacy Manager at the address below:
262 Oak Square
London SW9 9JW
If you feel we have been intrusive to your privacy or misused your data you have the right to complain to the ICO https://ico.org.uk/for-the-public/raising-concerns/
Wired Lion may use both session cookies and persistent cookies to better understand how you interact with our services, to monitor your website usage, and to customize and improve our services.
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